Q.
How do I purchase a Great Lakes Service Contract?
A. You can only
purchase a Great Lakes Warranty through one of our authorized
dealerships. For the name and number of a dealership in
your area, call Great Lakes at 1-888-740-7111.
Q.
I just bought a car and a service contract. How do I know
if it is in effect?
A. Your warranty
goes into effect when we approve the application from the dealership.
Do not assume your contract has been activated until you receive
an acknowledgement letter from Great Lakes Warranty. If
you do not hear from us within 20 days, please call 1-888-740-7111
or e-mail us at
customerservice@greatlakeswarranty.com.
Q.
My dealer told me I would receive a card with all my service
contract information on it. When can I expect to receive
my card?
A. There is no
card. At the dealership you will receive a (Yellow)
copy of your service contract application. This is your copy
with all the details of coverage and procedures to follow
if ever you need to file a claim. Great Lakes Warranty
Corporation, will mail you an acknowledgment of acceptance
of your service contract once we receive the original paperwork
from your dealer. If you never received this copy, or if you
do not receive your acknowledgment letter from us in twenty
days from the date you purchased your vehicle, please call
1-888-740-7111, or e-mail us at customerservice@greatlakeswarranty.com.
Q.
Is my vehicle covered bumper-to-bumper?
A. Great Lakes
does not provide bumper-to-bumper coverage. We only cover
the items listed on your Service Contract.
Q.
I think my car is broken. Where should I take it?
A. You can take
your vehicle to any repair facility of your choice.
Q.
How do I get my car repaired?
A. First, take
it to a repair facility. Have the repair facility call
Great Lakes Warranty at 1-888-740-7111. The repair facility
and Great Lakes will determine what repairs your vehicle needs
and then Great Lakes will issue a claim number so they can fix
your vehicle.
Q.
Do I have to pay the repair facility?
A. As long as
your repair facility accepts payment from Great Lakes Warranty,
at your request we will pay the repair facility. The only
things you will be responsible for are sales tax, and your
deductible if applicable.
Q.
What if the repair facility tells me I have to pay the bill
out of my own pocket?
A. If for some
reason the repair facility wants direct payment from you, call
us for authorization at 1-888-740-7111, and we will mail you
a check for the approved amount.
Q.
What if I get my car repaired without getting a claim number?
A. You should
never have any work done before a claim number is issued.
Great Lakes Warranty will not pay for any repairs done without
a claim number. Remember getting a claim number takes
just a phone call.
Q.
Do I have a deductible and how much is it?
A. Most of our
warranties have a $100 deductible per occurrence per category.
Please check your copy of the Service Contract or call us
at 1-888-740-7111.
Q.
How do I get a rental car while my vehicle is being repaired?
A. Great Lakes
provides a variety of car rental coverage. Please read your
service contract for the specific coverage you have covered
by your contract.
Q.
How do I cancel my warranty?
A. There is no
credit for early termination except in the case of repossession
by the lien holder. The lien holder will be refunded a
prorated amount minus any claims paid and a service charge.
Q.
Can I get my car fixed after hours and on the weekends?
A. If you have
to have repair work done and no one is in the office to assist
you, leave a message stating your problem and your telephone
number. Someone will get back to you a quickly as possible.
While waiting to hear from us, do not authorize the repair facility
to begin the repairs. Remember we will not pay for any
repair without a claim number.
Our
Claims office hours are 8:30am to 5:00pm EST Monday-Friday
